Qatar Airways’ customers affected by the flight disruption can change their bookings without charge. All applicable re-issue and rebooking fees will be waived till the 31st of May.
If one of your flights has been cancelled, you have the following options:-
Re-book onto another Qatar Airways flight using the same routing with a travel date until the 31st of May 2010.
Re-book onto a Qatar Airways flight to and from another European sector with a travel date until the 31st of May 2010. In such cases, passengers should hold the necessary documents and valid visas to the new destination.
For refunds, passengers have the following two options. They can either exchange their tickets for a voucher of the equivalent value for use on future flights operated by Qatar Airways. If passengers request cash or credit card refunds, standard refund fees, or an administrative fee, whichever is lower, will apply. You are requested to contact your local Qatar Airways office or your travel agent to process refunds.