The us airways Dividend Miles Preferred program helps make your travel experience more comfortable and rewarding and boasts the most generous upgrade policy of any airline.Preferred upgrade award are valid for travel within the contiguous U.S., Alaska, Canada, Central America, Mexico and the Caribbean area.
How to upgrade
Full fare (Y or B class) economy tickets
Full fare (Y or B class) economy tickets are tickets booked in Y or B class on US Airways flights.
To upgrade, contact US Airways Preferred Reservations immediately after ticketing if you book through a travel agent.
All other economy tickets
You don't need to call for your upgrade. However, if you book travel or make changes to your reservation within two days of departure we will not auto-process your upgrade. Contact US Airways Preferred Reservations for help. We will automatically try to upgrade you when you check in.
If you aren't upgraded prior to check in, request an upgrade when you check in. We will prompt you when you check in online or at the kiosk. Otherwise, you can ask the gate agent.
Preferred upgrade timeframe
Chairman's 7 days prior to departure
Platinum 4 days prior to departure
Gold 3 days prior to departure
Silver 2 days prior to departure
Check your Dividend Miles account to make sure we have your current email address.
Log in to your Dividend Miles account
Preferred upgrade priority – advance travel dates
When you purchase a full fare (booking class Y or B ) economy ticket, you are eligible for an instant upgrade to First Class. After your reservation is ticketed, we will automatically attempt to upgrade you around the clock until a seat becomes available. We prioritize full fare economy tickets over all other fares.
If you book a discount fare (any fare other than Y or B class), we prioritize your upgrade by Preferred level and within each Preferred level, by the number of Preferred-qualifying miles you've flown on US Airways and US Airways Express operated flights in the last 12 months. We begin processing upgrades for all discount fares at either 7, 4, 3 or 2 days prior to departure, depending on Preferred level:
If we are unable to confirm an upgrade during our automated process, we'll try again when you check in for your flight. If seats are not available when you check in online*, you can choose to be placed on the standby list.
To be placed on the standby list select the 'Add to standby list' link when checking in online. All passengers in your reservation must have Preferred status to have this option displayed at check in. If you are traveling with a companion, request that you and your companion be placed on the standby list at the airport.
Preferred upgrade priority – day of departure
If we're unable to confirm an upgrade seat for you prior to departure, you may request an upgrade when you check in.
Once check-in for a flight has begun, priority will be based upon Preferred level and then upon earliest check-in.
Please advise the gate agent at the airport if you're traveling with a companion.
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